The SESMU project: integrated customer management for multimedia service

نویسندگان

  • Luis A. de la Fuente
  • J. Gallego
  • P. Lamas
چکیده

This paper presents the activities undertaken in TELEFONICA I+D under the SESMU project to define an integrated customer management functionality for multimedia services. The defined functionality includes customer queries, trouble ticketing, billing management, contract management, inventory control and marketing support for services like satellite digital television distribution, cable television, telebanking and high performance access to Internet-based services (WWW, E-mail, FTP), all this in an integrated way.

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تاریخ انتشار 1997