The SESMU project: integrated customer management for multimedia service
نویسندگان
چکیده
This paper presents the activities undertaken in TELEFONICA I+D under the SESMU project to define an integrated customer management functionality for multimedia services. The defined functionality includes customer queries, trouble ticketing, billing management, contract management, inventory control and marketing support for services like satellite digital television distribution, cable television, telebanking and high performance access to Internet-based services (WWW, E-mail, FTP), all this in an integrated way.
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